I was very happy with my eye exam and choosing my frames. What I am unhappy about is the fitting of my glasses. I was not measured properly for the length of the sides. They did not measure to see if I needed a shorter side. I was given the longest and they stick out in the back. I went back with them and was told they only come in this size...145. When I looked at my old glasses, they are 135. The person who spoke with me, Leslie, said they do come in 135, but 5 mm wouldn't make a difference. She is wrong...the 135 would have been perfect. She was also wrong on the amount...it isn't 5mm, but 10mm. I wish I had caught that when I spoke with her. Now they only offer to send them to the lab and have them cut down with metal exposed at the end. I am not very happy with that. Leslie did heat the ends and bent them inwards, which helps a bit, but I am afraid they will go back out, eventually. I am very disappointed that I wasn't fitted properly in the first place and now I am stuck with glasses that don't fit properly.
Erin Hensler (contacts) is awesome!!!! I was having trouble with my contacts for quite awhile. Made an appointment with Erin and was seen within 2 days. It took a few different contacts and Erin's expertise to figure out that my prescription might have change. My doctor was not available at the time, so Dr . Cox did an exam and yes my prescription had indeed changed. Erin also helped me pick out my glasses...Thanks so much for you help, very much appreciated!!!
I was completely amazed when I walk through the door and viewed the fantastic setup that was greeting me. I am sure they have all the latest and greatest technology available anywhere and I was fortunate enough to have experienced some of it's uses. The staff was cherry and friendly and very professional. I felt well cared for and all the emphasis was on me only. I would recommend Bedford Eye Care for anyone that's looking for the best care, give them a call and you will not be disappointed, I wasn't.
I'm so old I can't even remember how many years I've been seeing Dr. Toby Mandleman for my eye care -- many for sure!!! She gives expert care and always has a smile -- she has also taken care of my children's eyes who are now almost as old as I am now...I've known her so long, she's like a friend and she puts us at ease whenever we see her. Her staff are very friendly and helpful as well...don't know where she always finds the best people to work for her. Her cherry personality must rub off on them. I just had my yearly check and will be getting new glasses shortly. Paul was the eyeglass specialist for me and he was fantastic -- didn't mind telling me if they didn't look great. I'm sure I will be happy with my new specs. Thanks to everyone at Bedford Eye Clinic.
My whole family has been with Dr. Dobson for several years and we all enjoy the professional care provided by the entire staff at Bedford Eye Care. I can't say enough about how wonderful they are. We have had nothing but excellent service. This summer, however, when a challenge arose, the service went beyond excellent. Both Renee and Paul went the extra ten miles to provide what can only be described as exceptional care. Paul, both of my boys have enjoyed and appreciated everything you have done for them and I, as well. After everything that we endured, having the Maui Jim rep, the fabulous Vanessa, help pick out sunglasses was just the icing on the cake. I have always felt that not only do we get good customer service but it was always quality care. I wouldn't go anywhere else! Great job...
I recently had my annual eye examination at the Bedford Eye Care Centre. The detailed exam, using state of the art technologies, ensures that my experienced optometrist (Toby Mandelman) has an in-depth knowledge of the condition of my eyes and can quickly and accurately identify issues that may require special attention. The staff are friendly and professional. The office is VERY accessible, bright and welcoming.